a software technology that enables you

 

What Is Robotics Process Automation?

Robotic process automation or RPA is a software technology www.businessmagnet.cc that enables you to develop software robots, also known as bots, to mimic human actions. These bots are a type of software tool that can learn, memorize, and execute actions based on certain rules. The developer can implement any rule, and the bot can learn and mimic it. As a result, these bots can interact with applications, systems, and even other people.

A classic example of RPA is chatbots. Many websites nowadays businessmarketingmagazine.com have a live chat feature on their website. However, a customer support representative can’t sit in front of the screen 24/7 waiting for someone to send a message.

Hence, many companies use chatbots to replace tier 1 customer support. These bots can interact with users, gather the basic information, understand their issues, and provide them with the basic resolution. If the bot can’t help, it can accelerate the problem to the next tier of customer support.

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